I hope this guide will help you to get the card processing put back online as fast as possible. Internet issues could happen and will happen at any time. As you know it is extremely important to get the system back online. Denied credit cards will could create hundreds of dollars in losses.
If you don’t receive a call back from Apex Systems (Jeff or David) please call me at 303-944-6005. Make sure to leave your phone number so they can call you back.
As a reminder, when you see the Ping showing connection call ALOHA.
Please try to open the Command Prompt and run the PING command.
If you can’t find it please call me.
Thank you!
Zsolt
303-944-6005