Customer Service Team Members are responsible for serving customers. They are the initial contact between customers and the Quick Serve Restaurant. They are responsible for ensuring customer satisfaction, resolving customer complaints and addressing any questions or comments that customers may have. They perform many tasks; they take customers’ orders, assemble the orders and act as cashiers. Customer Service employees add value to the guest experience by providing great hospitality through excellent service, a friendly attitude and expert product knowledge. The next step in the Customer Service career path will be Customer Service II.
Essential Duties & Responsibilities
Daily duties include making fresh coffee, replenishing supplies and condiments, maintaining inventory and taking food orders. They must maintain cleanliness in food service areas and throughout the food establishment. Duties may also include notifying kitchen staff of any food orders or food shortages. Additional responsibilities, may include operating cooking equipment, preparing cold dishes, and beverages.
Qualifications & Education
High School Diploma or GED. A combination of appropriate education and experience may be substituted for the minimum education requirements if the exact education/experience requirements are not fulfilled.
Equivalent Experience Requirements
Team Members must learn about food safety, sanitation and health regulations. Excellent customers service skills
- Must be flexible and able to multi-task in a fast paced environment
- Must be willing to work a flexible schedule including days, evenings, weekends, and holidays
- Must be willing and able to complete a pre-employment criminal background check
Skills and Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
|Job Category||Hourly, Server|